Hugo Abreu

When a timeline is slipping and you are in a room halfway across the world, theory rarely helps. This book is what I wish I had been handed before my first flight: a practical field manual for people who run delivery across borders.

It is written for delivery managers, engineering leads and founders scaling international teams. It draws on real projects, from opening markets to recovering troubled accounts, and every chapter ends with a short list of checks you can use the next day.

What it covers

• Why local pushback is useful information and not rebellion.
• Going from a blank map to a working local office, with a weighted country selection matrix and turnkey partners.
• Practical P&L governance, and a seven-step process for recovering a failing account.
• Managing expectations and communicating early, so surprises stay small.
• Keeping client contracts simple while putting safeguards in place before you need them.
• Scaling headcount without losing quality, starting from a shared definition of success with the client.
• Mapping stakeholders and aligning technical teams with business owners around clear priorities.
• Adapting to local working rhythms instead of forcing your defaults.
• Handling a crisis with quiet documentation and steady communication routines, not last-minute heroics.
• Turning a vendor relationship into a long-term partnership by working as part of the client team.